Capacity planning falls under capacity management. This process determines an organization’s ability to meet the rigours of current and anticipated workloads by investing in its greatest asset: the resource pool. Capacity planning is the determination and adjustment of an organization’s ability to produce products or services to match demand (Samson &Daft 2003). Capacity management is about matching capacity and demand. In many organizations, capacity does not evenly match demand. A campus book store has the bulk of its sales just prior to the start of each teaching period.